Auto Repair Ethics
We're going to be talking about the ethics of automotive repair. Unfortunately, every profession has some bad actors that hurt the reputation of everyone else. At Auto Repair Service we are very committed to high ethical standards. In the automotive world, including our local Twin Cities automotive community, there are industry associations, professional licensing organizations and personal ratings that we adhere to in order to give you peace of mind.
Some car owners are uncomfortable with automotive service and repair. If we understand what's recommended and the benefits of taking care of the work – and the pitfalls of putting it off – we'll have more trust in the recommendation. So communication is key. It's like going to your St. Paul, MN doctor. If she's using medical jargon and takes a lot of basic medical knowledge for granted, we have a hard time following her train of thought. It can be like that with any automotive service adviser. He's so familiar with all things automotive, he may forget you don't know a PCV (Positive Crankcase Ventilation) from an EGT (Exhaust Gas Temperature gauge).
If you don't understand what your doctor is talking about: ask some questions. If you don't understand what your Auto Repair Service automotive technician is talking about: ask some questions.
Let's go back to those ethical standards. When we hear a repair recommendation, we always ask ourselves, “Is this really necessary?” Well, here's the industry standard:
If your Auto Repair Service automotive technician tells you that a repair or replacement is required, it must meet one of the following criteria:
(1) The part no longer performs its intended purpose
(2) The part does not meet a design specification
(3) The part is missing
For example, it you take your vehicle in for a grinding noise when you step on the brakes, you may just think you need new brake pads. After the inspection, our ASE Master Certified Technician may say that you have a cracked rotor and need to replace it. If you tried to get him to just put new pads on, he would say that if you didn't want to replace the rotor, he would ethically have to refuse the repair. To just put pads on a cracked rotor would have been very wrong. The brakes could've failed at anytime: they needed to be repaired – not just have a band-aid slapped on them.
Now, lets look at some things not so serious that our highly skilled technicians may suggest for a repair or replacement:
(1) The part is close to the end of its useful life – just above discard specifications or likely to fail soon
(2) To address a customers need or request – for a smooth ride or increased performance
(3) To comply with maintenance recommended by the vehicle manufacturer
(4) Based on the technician's informed experience
Our ASE Master Certified Technician's have the burden of making ethical recommendations and properly educating their St. Paul customers. As the customer, if you are uncomfortable with a recommendation, ask some questions. More information is always a good thing for MN drivers.
At Auto Repair Service we install Certified NAPA auto parts. Give us a call to set up your vehicle's inspection today!
Auto Repair Service
965 Pierce Butler Rte
St. Paul, MN 55104